To check the current balance of your account please call 1-800-825-1862 and select the option for “Automated Account Information”. Be prepared to enter your account number. This service will provide you with your balance as of the same day.
To obtain a payoff amount that will be good for a period of 10 days to allow for payment transmittal, please use the “Contact Us” section of this website, fax your request to 925-730-3503 or send a written request to:
Fireside
PO Box 9080
Pleasanton, CA 94566
Attn: Operations Support
Please be sure to include your name and telephone number to ensure that your request is processed in a timely manner. Third parties, such as dealers, lenders or insurance companies must include a signed authorization from the borrower permitting disclosure of payoff information.